The right way to declare Verizon's $20 credit score for Wednesday's service outage

Verizon is providing a really small mea culpa after Wednesday’s large outage, which drew greater than 1.5 million experiences on Downdetector and lasted hours. The provider posted on X that it’ll supply a $20 credit score, however clients should redeem it within the myVerizon app.

“This credit score isn’t meant to make up for what occurred. No credit score actually can,” the corporate wrote. “However it’s a manner of acknowledging your time and displaying that this issues to us.” Incensed clients have largely replied with incredulity, each on the miniscule quantity, and that it’s not being utilized routinely.

Engadget has reached out to Verizon in search of readability on whether or not this credit score may be claimed by contacting the provider or solely by way of the app. We are going to replace this piece if we hear again.

Replace, January 15 2026, 11:57 PM ET: Verizon says the credit score may be claimed by way of customer support through cellphone, chat and on-line along with the myVerizon app.